Vice President of Center Performance

Department: Administration
Reports To: CEO/Owner
FLSA Status: Exempt
Salary: $110,000 – $130,000

Position Purpose

The Vice President of Center Performance provides strategic and operational leadership across all childcare center locations. This role ensures high-quality program delivery, regulatory compliance, operational excellence, and a family-centered experience. The VP coaches and develops regional, education, compliance and site directors, strengthens organizational culture, and drives continuous improvement in alignment with the company's mission, values, and long-term growth strategy.  This position is a member of the Leadership Team. 

Essential Responsibilities 

Licensing, Compliance & Operational Oversight 

• Ensure all centers consistently meet or exceed state licensing standards, accreditation requirements, and internal policies. 
• Monitor compliance systems, conduct site audits, and address deficiencies with action plans. 
• Oversee daily operational performance across all locations. 
• Develop and maintain operational procedures, site task calendars, and standard operating guidelines. 

Leadership, Coaching & Team Development 

• Supervise Regional or Site Directors, providing ongoing coaching and evaluation. 
• Implement leadership development frameworks that empower managers. 
• Conduct regular management meetings to ensure communication of organizational expectations. 
• Foster a positive organizational culture rooted in learning and accountability. 

Financial & Business Management 

• Oversee operational budgeting, staffing models, and spending controls. 
• Review and approve center expenditures. 
• Monitor enrollment trends, classroom utilization, payroll percent and performance metrics. 
• Ensure compliance with funding, grants, and subsidy program requirements. 

Education and Inclusion 

• Negotiate and execute EPK and UPK contracts and budgets. 
• Ensure effective and consistent implementation of curriculum at all centers. 
• Oversee participation in Universal Childcare pilot program. 

Family & Community Engagement 

• Serve as a key ambassador of the organization within the community. 
• Ensure high standards of family communication and customer service. 
• Build and maintain relationships with community partners. 
• Represent the organization at events, meetings, and professional associations. 

Organizational Growth & Integration 

• Lead operational onboarding of new centers, including licensing transitions and systems alignment. 
• Identify opportunities to increase efficiency and quality. 
• Support strategic planning and organizational initiatives. 

Communication & Documentation 

• Maintain regular communication with the CEO, leadership team, staff, and families. 
• Produce reports, operational updates, and regulatory materials. 
• Ensure effective information flow across teams. 

Qualifications 

Education 

• Bachelor’s degree in Human Services, Early Childhood, Business Administration, Education, or related field required. 
• Master’s degree preferred. 
• Ongoing professional development in early childhood and regulatory practices. 

Experience 

• Minimum 5 years of supervisory and operational leadership experience, preferably in multi-site childcare or human services. 
• Demonstrated success managing teams, budgets, and large-scale operations. 

Knowledge & Skills 

• Strong understanding of early childhood education, state licensing, accreditation standards, and childcare operations. 
• Proven leadership and people-management skills. 
• Excellent written and verbal communication abilities. 
• Strong problem-solving and crisis-management skills. 
• Ability to build positive relationships with families, staff, and partners. 
• Proficiency in operational and administrative software systems, specifically M365.

Physical & Mental Requirements 

• Ability to travel between locations regularly. 
• Ability to act effectively in emergency situations. 
• Strong organizational and multitasking abilities. 
• Reasonable accommodations may be made for individuals with disabilities. 

Equal Opportunity Statement 

This organization is an Equal Opportunity Employer and is committed to providing an inclusive and diverse workplace. 

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